Privacy Policy

Effective 22 August 2026

This policy explains how Hikeon handles personal information when you use the Hikeon website and Play Store app.

1. Information we collect

  • Account information: name, email address, phone number, password (stored as a protected password hash), account role, and email/phone verification status.
  • Booking information: selected hike, number of places, participant names, optional participant phone numbers, emergency-contact details, optional medical notes, pickup point, and booking notes.
  • Organizer information: business name, biography, public contact details, and optional business-logo URL. The Play Store app does not collect government ID documents or business certificates.
  • Content and technical information: hike photos uploaded by organizers, secure session tokens stored on your device, and push-notification tokens if you permit notifications.
  • Support and service records: messages you send to support and records needed to operate bookings, prevent abuse, and meet legal obligations.

2. How we use information

We use this information to create and secure accounts, verify email and phone numbers, show and manage hikes and bookings, share booking details with the relevant organizer, send service notifications, provide support, protect users from fraud or misuse, and comply with legal obligations.

3. Cash bookings

Hikeon’s Play Store app does not process in-app payments and does not collect card, mobile-money PIN, or mobile-money account credentials. Bookings are settled in cash directly with the organizer on the hike day. Hikeon may keep the booking amount and booking-status record needed to operate the reservation.

4. When we share information

We share a hiker’s relevant booking and contact information with the organizer of the booked hike so they can deliver the trip. We may use service providers that host the service, send email/SMS/push notifications, or store uploaded hike images, under contractual or legal safeguards. We may disclose information when required by law or to protect users, Hikeon, or the public. We do not sell personal information.

5. Storage and security

We use reasonable technical and organizational measures to protect personal information. Data is transmitted to our service over HTTPS. No method of transmission or storage is completely secure, so please protect your account credentials and contact us promptly if you suspect unauthorized access.

6. Retention

We keep information for as long as needed to provide Hikeon, resolve disputes, prevent fraud, and meet legal obligations. We then delete or de-identify it where appropriate.

7. Your choices and account deletion

You may update certain account details in the app and control notification permission in your device settings. You can request deletion of your account and associated personal data through our account-deletion page. Some information may be retained where necessary for legal compliance, fraud prevention, or dispute resolution; we will explain this if it applies.

8. Children

Hikeon is not directed to children who cannot lawfully create an account. Do not create an account for a child without appropriate parent or guardian involvement.

9. Contact and updates

For privacy questions or requests, email privacy@hikeon.co.ke. We may update this policy and will post the new effective date here.